Privacy Policy

Information Clover Collects

We may collect personal data from or on behalf of Merchants. Merchants determine the scope of the personal data transferred to us or that we collect, and the information we receive may vary by Merchant. Typically, the information we collect on behalf of Merchants includes:

• Clover account credentials
• Business identification and registration information
• Sales transactions: amount, date, and payment status

Information Collected When a Customer Makes a Payment

When a customer makes a payment via a Clover POS, we collect information about the transaction, which may include personal data. Information about transactions includes the payment card used, name associated with the payment card, the location of the merchant's store, date and time of the transaction, transaction amount, and information about the goods or services purchased in the transaction.

In addition, we collect:

• Name, email address, phone number
• Purchase history and loyalty program data

Additional Information Collected Ancillary to a Payment

We may collect additional information ancillary to the payment. This information may include:

• Customers' email address or phone number, such as when the customer chooses to receive an electronic receipt
• Customers' marketing preferences, such as whether the customer wishes to receive marketing communications or newsletters
• Information about participating customers' activity in a merchant loyalty program
• Customers' physical address, where needed for delivery of goods or services
• Other information the customer provides, such as birthdate, interests or preferences, reviews, and feedback

In addition, we collect:

• Device and technical information, such as device type, operating system, IP address, and application logs for security and troubleshooting purposes
• Transaction-related data, including date, time, amount, items purchased, and payment status
• Usage data, including interactions with the application, features used, and navigation patterns
• Order and delivery details, including delivery status, assigned delivery partners, and timestamps
• Customer support communications, including messages, inquiries, and issue reports

Information Collected About Merchant Personnel

We may collect information about Merchants' personnel and interactions with the Clover POS, such as clock-in and clock-out time and tips earned.

Additional Information Merchants Provide

Merchants may provide us with additional information directly, via access they grant to us, or otherwise. The types of information that merchants may provide to us about their customers include email addresses, phone numbers, and purchase history. The types of information that merchants may provide to us about their personnel include email addresses, phone numbers, shifts, and sales history.

How We Use the Information We Collect

We use the personal data we collect for or on behalf of Merchants, to provide our services and the functionality of our application:

• Facilitating payments and transaction tracking
• Processing and managing customer orders, including order validation, preparation, and fulfillment
• Displaying and transmitting order details to the Merchant's point-of-sale system and kitchen printers
• Managing delivery operations, including communication with third-party delivery platforms (such as Uber Eats, DoorDash, and others)
• Providing real-time notifications and updates related to orders and transactions
• Generating receipts, invoices, and transaction history for operational and accounting purposes
• Improving service performance, analytics, and user experience
• Ensuring compliance with legal and regulatory obligations

We may also use personal data for related internal purposes, including:

• To provide information about the application, such as important updates or changes to the application and security alerts
• To measure performance of and improve the application
• To respond to inquiries, complaints, and requests for customer support

In addition, Company may use personal data as we believe necessary or appropriate to (a) comply with applicable laws and lawful requests and legal processes, such as to respond to subpoenas or requests from government authorities; (b) enforce the terms and conditions that govern our application; (c) protect our rights, privacy, safety or property, and/or that of you or others; and (d) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.

How We Share Information

We may share personal data that we collect with:

• The Merchant from whom or on whose behalf we collected the personal data
• The platform on which our application runs, the Clover POS
• With third parties as a Merchant may direct
• With third party service providers that help us manage and improve the application
• With Company subsidiaries and corporate affiliates for the purposes described in this Privacy Policy or in our agreement with a Merchant

Company may disclose personal data to government or law enforcement officials or private parties as required by law, and disclose and use such information as we believe necessary or appropriate to (a) comply with applicable laws and lawful requests and legal processes; (b) enforce the terms and conditions that govern our application; (c) protect our rights, privacy, safety or property; and (d) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.

Company may sell or transfer some or all of its business or assets, including your personal data, in connection with a business transaction such as a merger, consolidation, acquisition, reorganization or sale of assets or in the event of bankruptcy, in which case we will make reasonable efforts to require the recipient to honor this Privacy Policy.

Your Rights and Choices

Data Subject Rights

To the extent that applicable law provides individuals with rights pertaining to their personal information, individuals should contact the Merchant with any requests pertaining to the Merchant's use of our application. To the extent that Clover is responsible for responding to data subject rights requests under applicable law, individuals may contact Clover as explained in Clover's Privacy Notice. Company will assist a Merchant, or Clover, as applicable, in responding to such requests subject to our contract with a Merchant or Clover.

Complaints

If you have a complaint about our handling of personal data, you may contact us via the contact information provided below.

Updates

We reserve the right to modify this Privacy Policy at any time. We will notify you of updates by updating the date of this Privacy Policy.

Contact Us

You may contact us with any questions, comments, or complaints about this Privacy Policy or our privacy practices via:

Sale of Personal Information

We do sell, as defined under CCPA, your Personal Information to third parties.

In the preceding twelve (12) months, we have not sold any personal information.

Personal Information We Collect, Use and Share

The chart below summarizes our collection, use and sharing of Personal Information during the last 12 months before the effective date of this Privacy Policy.

Glossary